Responsible Play — a safe and healthy betting experience

Jitach is proud to be a leader in responsible gaming. We believe online betting should be fun, safe, and sustainable. Our platform is built with user protection and mental wellbeing at its core.

At Jitach, responsible gaming is more than a policy — it's part of who we are. We're committed to ensuring every user on our platform can bet safely and get help whenever they need it.

Our Responsible Gaming Pillars

• Transparency: Explaining all terms, odds, and risks clearly
• Control: You have full control over your betting activity
• Support: Professional support services, easy to access
• Education: Sharing information on risks and safe betting practices

All forms of betting carry risk. Gaming itself is not harmful, but uncontrolled gaming can negatively impact your life.

Common Risks & Consequences

• Financial Loss: Money you wager can be lost. Never bet with money you cannot afford to lose.
• Stress: Persistent playing and losses can take a toll on your mental health.
• Relationship issues: Gaming addiction can damage relationships with family and friends.
• Employment Problems: Excessive gaming can affect your work and daily life.
• Debt and Financial Crisis: Irresponsible gaming can lead to serious financial problems.

These risks are real and serious. However, if you stay cautious and responsible, you can significantly reduce them.

Jitach gives you powerful tools to keep your betting under control. All of these tools are available in your account settings.

Deposit Limit

You can limit the amount of money you deposit daily, weekly, or monthly. Once you reach that limit, no further deposits will be accepted for that period.

Loss Limit

You can set a maximum amount you are willing to lose within a given period. Once you reach that limit, your account will be temporarily suspended from betting.

Bet Limit

Set a maximum amount for each bet. This protects you from losing too much at once.

Session Timeout

Take regular breaks from playing. For example, your account can be set to lock automatically every 30 minutes.

Reality Check

Receive regular notifications reminding you how long you've been playing and how much you've spent.

If you are having thoughts of self-harm related to gaming, or feel it is taking over your life, you can use self-exclusion.

What is self-exclusion?

Self-exclusion is a feature that lets you close your account entirely for a set period of time or permanently. During this time, you will not be able to log in to Jitach or place any bets.

How to Use Self-Exclusion

• Go to your account settings
• Find the "Self-Exclusion" Option
• Select how long you want to self-exclude (minimum 24 hours)
• Confirm Request
• Your account will be closed immediately

Temporary Break

If you don't want to self-exclude entirely but need a longer break, you can request a cooling-off period. This typically ranges from 1 week to several months.

Jitach is more than a betting platform; it's a community where everyone's wellbeing matters. We offer a range of support services.

Jitach Support Team

Our customer support team is available 24/7. If you have any questions or concerns about your gaming, you can reach us at [email protected] or via live chat. Our trained team is ready to help you and point you toward the right resources.

Trusted organizations and helplines

To get professional help for gaming addiction or related issues, contact the following organizations:

• International Organizations: Specialist organizations exist in various countries to support people with gaming addiction
• Mental health professionals: Speaking with a counselor or therapist is always a helpful step
• Community support groups: Sharing your experiences with others can be helpful

If you notice any of the following signs, gaming may be causing problems in your life:

Behavioral Signs

• Constantly thinking about gaming, even when not playing
• Spending more and more time gaming
• Trying to cut back on gaming but failing
• Spending hours talking, thinking, or planning around gaming
• Neglecting other interests or activities

Financial Signs

• Betting more than your budget allows
• Asking for help paying bills or borrowing money
• Hiding costs or lying about gaming spending
• Placing more bets to try to recover lost money

Emotional and social signs

• Feeling restless or irritable when not betting
• Growing distance from family and friends
• Performance or attendance issues
• Depression, anxiety, or insomnia
• Thoughts of suicide (seek help immediately)

If you or someone you care about is struggling with problem gaming, don't wait to seek help. Support is available and recovery is possible.

First steps

1. Acknowledgement: Acknowledging the problem is the first and most important step
2. Contact: Talk to someone you trust — a friend, family member, or professional
3. Use: Use Jitach's responsible gaming tools to stay in control of your gaming
4. Search for: Seek professional help from a mental health professional or gaming addiction specialist
5. Practice: Be patient with yourself and trust the recovery process

Learn more about responsible gaming and explore your support options:

Education and awareness

• Get educated on gaming risks
• Learn about healthy gambling habits
• Read about addiction and mental health

Support network

• Online forums and communities where you can share your experiences
• Local support groups and meetups
• Family support resources

Contact Jitach

For any questions or concerns about gaming or responsible play, our team is always here to help:

• Email: [email protected]
• Live chat: Available 24/7 on the Jitach website
• Phone: Our customer support line in Bengali